Configuration
Language, modules, labels, units and operating logic.
SubliCloud help center
Detailed documentation to understand how the platform works.
This page summarizes the real logic of the SaaS: initial setup, roles, operational modules, notifications, Print Station, portals, subscription and the custom orders add-on.
Main roles
4
Admin, employee, client and delegate
Notification channels
3
WhatsApp, email and push notifications
Operational modules
8+
Production, stock, collections, portals and more
Users
Roles, panel access and sensitive client permissions.
Operations
Production stages, queues, history and deliveries.
Communications
WhatsApp, push, email and broadcasts to clients.
Overview
What SubliCloud is and how it is organized
SubliCloud is an operational platform for textile and sublimation companies. It organizes stages, users, clients, stock, deliveries and external portals from one base.
1The company works from an admin panel for setup, control and general follow-up.
2Employees operate only the modules and permissions enabled by the administrator.
3Clients log into their portal to check their own information.
4Delegates use a dedicated portal for custom orders, status, payments and target dates.
5Plans and enabled features define which modules are available to each company.
Implementation
How to launch a new company
The initial setup defines how the platform behaves. It is best to complete the operational structure first and then load users and clients.
1Review plan, language, time zone, company name and logo.
2Define business mode and heat mode according to the real process.
3Choose whether the cutting module is shown as laser or manual.
4Set stock units, internal labels and shipping labels.
5Invite employees and assign access before daily operations begin.
Admin role
What the administrator can do
The administrator is responsible for system structure and overall control.
1Use the admin dashboard to review production by stage, active queues and trend by period.
2Manage clients, access, shipping data and credential resets.
3Configure employee users, enabled panels and extra permissions.
4Update language, WhatsApp, work mode, cutting module, labels, stock and portal.
5Review billing, plan status and usage limits.
Employee role
How employees work inside the system
The employee panel reduces complexity. Each person only sees the panels they need.
1The employee dashboard shows active stages, processed volume, queues and quick actions.
2Printing allows roll creation and preparation for the next stages.
3Calender and press show queues and history according to the configured heat mode.
4The cutting module can operate as laser or manual without changing internal logic.
5Deliveries centralize ready jobs, dispatch or pickup actions and history.
Notifications and communications
How SubliCloud keeps clients and teams informed
SubliCloud sends automatic alerts via WhatsApp, email and push notifications. Channels are configured from Settings > WhatsApp and Settings > Notifications.
1WhatsApp integrates via BotConversa. Once active, the system sends alerts when a job is ready for pickup, when client stock arrives, or when there are balance alerts.
2Push notifications allow clients and employees to receive alerts in the browser or on mobile without needing the panel open. Permission is requested on the first login.
3The broadcast module allows sending a message to all clients at once via email, WhatsApp or push. Sent messages and history are visible from Settings > Notifications.
4Service orders have their own alerts: deposit received, order approved, job ready for pickup and receipts sent by email when payment is confirmed.
5Custom orders also trigger automatic notifications when the production status or payment status of the order changes.
Print Station
Automatic label printing from the panel
Print Station is a local agent that connects the SubliCloud panel with the company's label printer, with no additional software installation required.
1To activate it, the printer must be connected to the workstation and Print Station must be open in the browser on that production machine.
2Labels are generated in ZPL format, compatible with Zebra printers and similar devices. The format, headers and additional data are configured from Settings > Printing.
3Auto-print triggers allow labels to print automatically when a roll changes stage or is marked as ready for pickup.
4The print queue status is visible in real time: pending, printing, completed and error jobs.
5If a print error occurs, it can be retried from the same panel without reloading or searching for the job manually. The entire queue can also be canceled or stuck jobs can be reset.
Clients
How clients, records and shipping data are managed
SubliCloud treats the client as an operational and commercial record.
1Administrators can create clients, generate access and reset passwords to CUIT.
2Employees with permission can create clients and complete shipping information.
3Each record works as a quick access point to stock, work history and frequent operations.
4Editing and deletion are controlled with separate permissions.
5The portfolio can be filtered from search to reach the right client quickly.
Stock
How stock control works
The stock module works with materials, consumption, history and alerts. It supports meters, kilos or both depending on the company.
1The company defines whether stock input uses meters, kilos or both.
2Movements are stored for later review in history.
3The system can distinguish company stock and client stock. Each material can have an assigned color for quick visual identification.
4Alerts and replenishment help detect shortages before they hit production.
5Client stock can be imported from a CSV file, with the option to create missing materials automatically.
Client portal
What the client sees in the portal
The client portal is enabled by company and by plan. It professionalizes the external experience.
1Each company can have its own portal URL based on its slug.
2The client signs in to review jobs, stock, history and order status.
3When custom orders are enabled, the client can also interact with that flow.
4The portal can be disabled if the company operates in-house or if the plan does not include it.
Delegate portal
How delegate follow-up works
Delegates have a portal focused on custom orders.
1The order list can be filtered by code, product and visible status.
2Each order shows production status, payment status, target date, delivery and quoted total.
3Delay, closed list or pending payment badges help identify urgent actions.
4The interface prioritizes commercial and operational follow-up without requiring access to the internal panel.
Add-on module
How custom orders operate
Custom orders is an add-on module for products with variants, sizes, names, numbers and commercial-production follow-up.
1The flow starts with order creation and selection of delegate, products and add-ons.
2Each order can include item lists, quantities, notes, delivery type and payment data.
3The system handles payment states such as quoted, approved, deposit paid, partially paid, paid or canceled.
4In production, the order moves through draft, design, printing, heat, cutting, sewing, ready and delivered.
5There are list, Kanban board, alerts, cash, catalog and detail views for both admin and employee.
Subscription
Plans, pricing and billing
Billing controls not only payments but also module availability, user limits, client limits and advanced functions.
1Each company has an active plan, subscription status and possible trial period.
2The billing panel summarizes current plan, status, activation and checkout access.
3User and client limits are reflected through alerts in settings.
4Some modules, such as the client portal or file-based service orders, depend on the contracted plan.
5Custom orders can work as an add-on depending on the commercial setup of the account.
Frequently asked questions
Common questions about how the system works
What is the difference between admin and employee?+
Admin defines configuration, users, permissions and company parameters. Employee works from a narrower operational view, with only the panels the admin enabled.
Is the client portal always available?+
No. It depends on the plan and whether the company is not operating in-house.
Are custom orders included in every plan?+
Not always. They may be included in the plan or enabled as an add-on per company.
Can manual cutting be used instead of laser?+
Yes. The company can choose whether the module is shown as laser or manual without changing internal logic.
Can an employee edit or delete clients?+
Only if the administrator enables those permissions.
What can be configured under 'Printing and labels'?+
That section controls PDF print format, internal labels, shipping labels, Print Station and automatic receipt emails.
Can the company language, country and time zone be changed?+
Yes. Those settings affect labels, visible fields, regional formatting and the behavior of the admin panel and client portal.
How is the WhatsApp integration activated?+
From Settings > WhatsApp. It requires an active BotConversa account and the company number configured. Once active, alerts are sent automatically according to the enabled triggers (job ready, stock received, balance alerts).
What are push notifications?+
Alerts that reach the browser or phone without needing SubliCloud open. The client or employee must accept the notification permission on their first login.
What is the notification broadcast for?+
For sending a message to all clients at once via one or more channels (email, WhatsApp, push). Useful for closure notices, pricing changes or workshop news.
How does Print Station work?+
Print Station is an agent running in the browser on the production workstation that sends print jobs to the connected ZPL printer. No additional installation is required. The job queue is managed from the same panel.
How do file-based service orders work?+
The client creates the order from the portal, the system calculates pricing by service and meters, can request a deposit, reserve stock, and then the team approves, rejects or sends it to production.
What happens when a service order is approved?+
The approved order is reflected in the client's current account, a debt receipt can be generated, and if automation is enabled it can be emailed automatically.
Where can I review current accounts and service collections?+
In Collections. There you can review pending deposits, current account by client, register payments, account advances and track debtors.
Do payments generate receipts?+
Yes. Deposits and payments can generate receipts manually or automatically. If enabled, the system attempts to email them as soon as the payment is recorded.
Can the client see their current account?+
Yes. From the client portal they can review balance, applied payments and related documents depending on the enabled workflow.
Can company or client stock be imported?+
Yes. There is a CSV importer for both flows. It can also create missing materials and register adjustment movements for traceability.
What happens if a material does not exist during import?+
If the option is enabled, the system creates the material automatically with a 1 m/kg yield to avoid blocking the initial load.
What does Audit show?+
Audit displays relevant events such as production, replenishments, stock, clients, settings, users and several service-order and collection actions.
What exactly does 'Reset everything' do in Advanced system?+
It only clears operational data for the active company, such as rolls, jobs, stock, movements, service orders, operational current account data and related audit records. It does not delete clients, users or settings.